LEGAL & PRIVACY
Polityka prywatności
This policy explains what personal information MedsProEU collects, why it is used, how it may be shared and the choices available to you.
Last updated: 10 August 2026
POLICY OVERVIEW
Who is responsible for your information?
This Privacy Policy applies to personal information processed through the MedsProEU website and related customer-support services.
For applicable data-protection purposes, the organization identified in this section is responsible for determining why and how personal information is processed.
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Website visits and technical information
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Contact and customer-support requests
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Order and delivery administration
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Newsletter subscriptions where consent is given
Controller details
The following organization is responsible for the personal information described in this policy.
Legal organization
MedsProEU
Registered address
Netherlands
Privacy contact
Info@medsproeu.com
INFORMATION WE COLLECT
Information connected to your use of the website
The information we collect depends on how you interact with the website.
Identity and contact information
This may include your name, email address, telephone number, billing address and delivery address.
Order and service information
This may include order numbers, selected products, order status, delivery details and communications connected to an order.
Technical information
This may include IP address, browser type, device information, visited pages, access times, cookies and security logs.
Messages and preferences
This may include contact-form messages, support enquiries, newsletter subscriptions and communication preferences.
HOW INFORMATION IS USED
Purposes
Personal information is processed only when there is an appropriate purpose.
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Orders and requested services
Information may be used to review requests, administer orders, communicate about an order and arrange delivery.
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Customer support
Contact details and messages may be used to answer questions, investigate issues and provide requested assistance.
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Website security
Technical information may be used to protect the website, detectabuse, prevent fraud and investigate security incidents.
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Legal and accounting records
Certain order, transaction and communication records may be retained to meet accounting requirements.
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Newsletter communications
An email address and communication preferences may be used to send newsletters when the recipient has chosen to subscribe.
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Cookies and analytics
Cookies may support essential website functions, remember choices and, where enabled, provide information about website usage.
DATA RECIPIENTS
Who may receive your information?
Personal information may be shared with service providers where necessary to operate the website, administer requested services and meet applicable obligations.
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Website hosting and technical infrastructure providers
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Payment and transaction-service providers
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Delivery, shipping and order-tracking providers
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Email, newsletter and customer-support providers
Service providers should receive only the information reasonably necessary for their assigned function and may be subject to contractual data-protection requirements.
Providers used by MedsProEU
Hosting provider
Payment providers
Delivery providers
Email and newsletter
Analytics and security
RETENTION & TRANSFERS
How long information is kept
Personal information is kept only for as long as necessary for the purpose for which it was collected.
Order records
Order, transaction and delivery records are retained for 7days.
Support requests
Contact-form messages and support communications are retained for 7days after the request has been resolved.
Newsletter information
Subscription information is generally retained until consent is withdrawn, the recipient unsubscribes or the mailing list is closed.
Technical records
Server logs, security records, analytics data and cookie information are retained for 7days, depending on their purpose.
COOKIES
How cookies are used
Cookies and similar technologies have been used to operate the website, remember choices, maintain security and understand website usage.
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Essential cookies: support functions such as security, shopping-cart operation and requested services.
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Preference cookies: remember settings such as language or other website choices.
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Analytics cookies: help understand how visitors interact with the website, where enabled.
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Marketing cookies: may support advertising or campaign measurement, where enabled and consented to.
Manage your preferences
Visitors can use the cookie-consent controls to accept, reject or adjust non-essential cookie categories.
Consent tool
Change your selection
Open cookie settings
YOUR RIGHTS
Your choices and data-protection rights
Depending on the certain circumstances, you may exercise the following rights concerning your personal information.
01
Access your information
You may request confirmation of whether your personal information is being processed and obtain access to that information.
02
Correct inaccurate information
You may request correction of inaccurate personal information or completion of information that is incomplete.
03
Request deletion
You may request deletion of personal information where the applicable legal requirements are met.
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Restrict or object to processing
You may request restriction of certain processing or object where processing is based on applicable legitimate interests.
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Data portability
Where applicable, you may request certain information in a structured, commonly used and machine-readable format.
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Withdraw consent
Where processing relies on consent, you may withdraw that consent. Withdrawal does not affect processing performed before withdrawal.
ADDITIONAL INFORMATION
Protecting your information
MedsProEU uses organizational and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
Information security
Measures may include protected connections, access controls, monitoring, backups and limiting access to authorized persons. No internet-based system can guarantee absolute security.
Children’s information
The website is not intended for individuals under 18. MedsProEU does not knowingly seek personal information from children through the website.
Policy updates
This policy may be updated when website services, providers or legal requirements change. The revised date will be displayed at the top of the page.
Privacy questions
Contact MedsProEU at info@medsproeu.com if you have a question or want to exercise a data-protection right.